Shipping & Returns

Last updated October 22, 2026

Processing times

Ready-made items usually ship within 3–5 business days. Every piece is packed carefully by hand to make sure it arrives safely.

Custom commissions ship once they're finished. Most calligraphy commissions are completed within 2–3 weeks of confirmation, and original artwork and portraits typically take 4–6 weeks.

Calligraphy templates are digital downloads, so nothing ships. You can download them right after purchase, from your order email or from your account.

Shipping rates

Shipping is calculated at checkout based on your destination and the size of your package. You'll see the exact cost before you pay.

International orders

We ship internationally. Customs duties, import taxes, and fees charged by your country are not included in your order total. They are the buyer's responsibility and are usually collected on delivery.

Delivery

Delivery times depend on the carrier and your location and are estimates, not guarantees. Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address entered at checkout.

Returns

• Ready-made items can be returned within 14 days of delivery, unused and in their original condition and packaging.
• Custom and commissioned work can't be returned, because each piece is made specifically for you.
• Digital downloads, including calligraphy templates, can't be returned or refunded once they've been delivered.

How to start a return

1. Contact us within 14 days of delivery with your order number and the item you'd like to return.
2. We'll reply with the return address and instructions.
3. Pack the item securely and send it back. Return shipping costs are your responsibility, and we recommend a tracked service.

Once we receive and inspect the item, we'll refund the item price to your original payment method. Original shipping charges aren't refundable.

Damaged or incorrect orders

If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement or a full refund, and you won't pay for return shipping.

Questions

Have a question about your order? Reach us through our contact page. You can also read our full Terms & Conditions.